Refund policy

Returns Policy

If the incorrect product is delivered:

If we accidentally deliver the wrong product to you, please inform your technician when s/he delivers the product to you. Your technician will then arrange for the product to be removed and will deliver the correct product to you as soon as possible (if it is in stock).

Please note that items incorrectly ordered and installed are not eligible for a return unless the product is defective . If there is a fault with the product:

1. At time of delivery:

If possible, please test your machine at the time of delivery. If there are any problems with the machine at this point, the technician will arrange for the product to be removed and will deliver the correct product to you as soon as possible (if it is in stock).

2. Within 7 days of delivery:

If the product is defective within the 7 days of delivery, please contact GOPT Stoves Appliances (PTY) LTD to log a complaint. Call: +263772664459 or customerservice@goptstove.co.zw Please ensure that you have all documentation supporting your purchase and the original packaging.

3. After delivery and within the warranty period:

If the product is defective within the warranty period, please contact the manufacturer to log a complaint. All manufacturer contact details can be found on the manufacturer’s websites. Please ensure you are aware of all manufacture warranty conditions.

For all fault reporting, please ensure you have the following details on hand as any monies due will be paid back into the user’s bank account:

• Reasons for return.
• Banking details in case of refund request.
• Collection address of product.
• Contact details
• Invoice date.
• Invoice number.

Preparing your products for a return

To ensure your request is processed as quickly as possible, you are responsible for the following when returning your products;

• Package your products safely and securely for protection during transit;
• Include all accessories and parts that were sold with the product.

Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether.

The following will NOT be regarded as defects and will not entitle you to a return:

• Faults resulting from normal wear and tear;
• Damage arising from negligence, user abuse or incorrect usage of the product;
• Damage arising from electrical surges or sea air corrosion;
• Damage caused from insect or rodent infestations
• Damage arising from a failure to adequately care for the product;
• Damage arising from unauthorized alterations to the product;
• Where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you

Charges and refunds

• If you return a defective product to us, but you fail to return all of the accessories and parts that were sold with that product, we are entitled to (subject to applicable law) to refuse the return.
• If you return a product that does not comply with this Policy, you may be liable to reimburse GOPT Stoves Appliances (Pty) Ltd for the cost of collecting the product from you and the cost of having the product returned to you.
• Please note that we only refund by EFT.

For any Queries on Refunds & Returns please contact our customer care service at Call: +263772664459 or customerservice@goptstove.co.zw